Any personal information provided or to be gathered by GotoBelfast is controlled primarily by the Belfast Visitor and Covention Bureau, 47 Donegall Place BT1 5AD, Northern Ireland.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order/booking.
We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.
When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
We personalise your shopping experience by using your purchases to shape our recommendations about the travel, event, Gifts and other merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the GotoBelfast portal.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new GotoBelfast.com services and special offers we think you'll find valuable. Make sure you change your preferences for each account you hold or e-mail address you have given us.

How does GotoBelfast protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.

Will GotoBelfast disclose the information it collects to outside parties?

GotoBelfast.com does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to customerservice@gotobelfast.com. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, gotobelfast.com may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at GotoBelfast.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. On this page you can also opt out if you never want to receive any announcements or special offers from us. Remember to change your preferences for each of the e-mail accounts you have given us.

Your consent

By using our Web site, you consent to the collection and use of this information by GotoBelfast.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.